Outsourcing of business processes

Our team is trained to competently handle enquiries in German, Dutch, French, Italian and English.

We process both incoming and outgoing customer enquiries professionally and competently to ensure comprehensive advice and clarification of customer concerns.

We collect and maintain customer data, master data and transaction data using customised systems and ensure reliable monitoring of deadlines and schedules.

Warranty claims and repair orders are processed in coordination with the external and internal parties involved in order to ensure efficient processing.

We capture and sort data as required, transfer external data sources into the company's internal data sources and structure this data into a usable form. We also digitise, sort and archive documents and validate the data.

We offer standard German working hours, but are also flexible with regard to non-standardised working hours.

The quality of our work is ensured by daily monitoring of staff, meeting deadlines and a reliable partnership with long-term potential. Our flexibility in the face of change and the opportunity to expand our remit also contribute to quality.