In today's digital world, effective communication with customers is essential for every company. Our service offers you customised solutions for excellent customer relationship management. We act as your direct point of contact for your customers - both B2B and B2C. We reach your customers across all communication channels, including social media.
Our professionally trained team takes on the complete management of customer relationships. We acquire new customers for you, expand successful business relationships and gather crucial information for your success. Our experts work in a professional and solution-orientated manner, handling both standard enquiries and complex challenges with flying colours.
Our services include:
- Order acceptance: Fast and efficient processing of your orders.
- Contract management: Careful management and maintenance of your contract data.
- Appointment scheduling and coordination: Optimisation of your time planning and resource allocation.
- Approaching new customers: Active acquisition of new customers through targeted approaches.
- Expanding existing customers: Deepening relationships with existing customers.
- Preventing cancellations: Measures to retain customers and reduce the churn rate.
- Clearing: Clarification and resolution of discrepancies.
- Customer recovery and reactivation: Restoring customer relationships.
- Prospect counselling: Advice for potential customers and prospects.
- Campaign support: Support and management of marketing campaigns.
- Follow-up actions: Ensuring customer satisfaction after interactions.
- Surveys and research: Conducting market analyses and customer surveys.
- Receivables management: Efficient management of customer receivables.
- Product advice & recommendation: Expert advice and recommendations.
- Solving commercial customer issues: Comprehensive processing and resolution of customer enquiries.
- Customer expansion with cross-selling, up-selling and after-selling: Promotion of sales success through targeted sales strategies.
Professional reporting
Professional reporting is an essential part of our service. This enables us to constantly monitor and improve the quality of our services. We regularly provide you with detailed reports on the quality and quantity parameters achieved.