Business Process Outsourcing (BPO) is ideal for outsourcing extensive sales and customer care projects. By delegating complex service and sales campaigns to trained employees, you can not only work cost-efficiently, but also act in line with demand, leaving sufficient time for your core business.
Why should you consider an external service centre?
1. BPO: Sales - Maximise your company's success
- Pre-sales services: Even before your field sales force becomes active, our service centre carries out valuable preliminary work. Our trained sales staff recognise the potential of your customers, arrange appointments, enquire about requirements or offer free service tests.
- New customer acquisition B2B: Don't have time for acquisition? Our external customer advisors support your company in planning, implementing and monitoring the success of your campaigns.
- Cancellation prevention: Do you offer your customers the option of cancelling by telephone? Our sales professionals will persuade your customers to remain loyal to you by optimising the way they talk to you.
- B2B/B2C cross/upselling campaigns: Our external sales professionals use your existing customer relationships to place additional services or sell higher-quality products.
2. BPO: Customer Care - Excellent customer service around the clock
- Availability 24/7: With our external telephone service, you can ensure that you are always available for your customers, even if you are unavailable.
- First Level Support: Our User Help Desk is the first point of contact for customers with technical queries - available 24 hours a day, 365 days a year.
- Second level support: For more complex enquiries that go beyond first level support, our experts are on hand to deal with them professionally.
- Market research & satisfaction surveys: Our trained staff conduct surveys to gather valuable information about your target audience and measure customer satisfaction.
Conclusion - Outsourcing as a strategic success factor
The decision to outsource your customer communication is a strategic step that can give your company a decisive competitive advantage. Our professional call centre partner takes the pressure off your company and allows you to concentrate on your core business. Whether sales or customer care projects - our trained customer advisors make the difference and ensure satisfied customers who are happy to come back.